Complaints
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WhatsApp connection
- On the Board's phone, open WhatsApp.
- Tap Settings (or the ⋮ menu), then Linked devices, then Link a device.
- Point the phone at this code. It refreshes by itself.
Supervisors' messages the system could not link to a complaint with certainty. Nothing here has been marked done. Pick the complaint it belongs to, or dismiss it.
Choose a chat on the left to read it and reply.
Mock mode: runs through the same code as a real WhatsApp message. Nothing is sent to anyone.
It will be removed from the Control Room queues, but its full record, photos and history are kept. The administrator can restore it.
Supervise, verify or override AI routing. Assign to the responsible department, area, and field staff.
Manually register an official complaint received via telephone, walk-in citizen, or the Lahore Cantonment Board counter.
For testing: creates a complaint as if a citizen had sent it on WhatsApp. Nothing is sent to anyone. Real messages arrive automatically once WhatsApp is connected.
Field personnel must document the completed work. The resolution photo is a mandatory first-class proof item.
Review the field person's resolution proof against the original customer evidence.
The citizen received the resolution proof photo on WhatsApp and can confirm resolution or report that the problem still persists.
Attach supplementary photo evidence to this complaint ticket.