Filter
Every figure below is counted from the complaint records with these filters.
Complaint report for the GM and CEO
Every complaint with its before and after photos, the complainant's number, who fixed it and when. For a day, a month, a year or any dates. Save it as a PDF or download one file to share.
By department
By ward
By field supervisor
Departments
Each department has an Incharge who receives escalations. Keywords decide which complaints the AI suggests for it.
Wards
Wards are separate from departments. Landmarks help the AI place a complaint in the right ward. A ward's WhatsApp group is only read once its group id is entered here.
Field supervisors
Supervisors work on WhatsApp only. Nothing is sent to a number until it is marked verified.
Import from a spreadsheet (CSV)
Columns: name, department, wards, whatsapp_number, active. Department and wards by name, several wards separated by ;. If any row has a mistake, nothing is imported and each mistake is listed. Imported numbers start unverified.
Automation settings
Changes take effect at once and are recorded in the change history.
Staff logins
Everyone who can sign in. Only the administrator sees this. "Set new password" gives a person a new password (for example when they forgot it); they are signed out everywhere and sign in with the new one. Passwords are never shown or stored readable. To change your own password use "Change my password" at the top.
Change history
Who changed departments, wards, supervisors and settings, with the values before and after.